How to troubleshoot OEM agent software unavailability

Topic :

Below document provides steps to update software in OEM(Oracle Enterprise Manager) OMS(Oracle Managed Services) repository .

Steps:

Goto OMS Location in OMS server ( Host : xxxxxxxxxxx.com).

env   (get OMS location from this command)

cd /app/oracle/em12cOMS/oms
cd bin

Login as sys user like sysman.

./emcli login -username=sysman
./emcli login -username=naresh

Sample Output:

[oracle@nh1grp01 bin]$ ./emcli login -username=naresh
Enter password

Login successful

Check if agent software is missing any binaries by running below command.

./emcli verify_updates


[oracle@xxxxxx bin]$ ./emcli verify_updates

Verifying updates, starting validation ...


-----
Type       : Agent Software
Description: Agent Software (12.1.0.1.0) for HP-UX PA-RISC (64-bit)
Attributes
        Version: 12.1.0.1.0
        OS Platform: HP-UX PA-RISC (64-bit)

Archives are missing from the software library and can be downloaded from the following URL:
https://updates.oracle.com/Orion/Services/download/p14169493_112000_Generic.zip?aru=15238828&patch_file=p14169493_112000_Generic.zip
-----

-----
Type       : Agent Software
Description: Agent Software (12.1.0.2.0) for HP-UX PA-RISC (64-bit)
Attributes
        Version: 12.1.0.2.0
        OS Platform: HP-UX PA-RISC (64-bit)

Archives are missing from the software library and can be downloaded from the following URL:
https://updates.oracle.com/Orion/Services/download/p14570372_112000_Generic.zip?aru=15465143&patch_file=p14570372_112000_Generic.zip
-----

-----
Type       : Plug-in
Description: Oracle Database plugin provides comprehensive management for Oracle Database and related targets such as Real Application Clusters, Automatic Storage Management (ASM) etc.
Attributes
        Version: 12.1.0.3.0
        Revision: 0
        OS Platform: Generic Platform
        Plug-in Name: Oracle Database

Archives are missing from the software library and can be downloaded from the following URL:
https://updates.oracle.com/Orion/Services/download/p16282741_112000_Generic.zip?aru=15965857&patch_file=p16282741_112000_Generic.zip
-----

-----
Type       : Plug-in
Description: Oracle Database plugin provides comprehensive management for Oracle Database and related targets such as Real Application Clusters, Automatic Storage Management (ASM) etc.
Attributes
        Version: 12.1.0.3.0
        Revision: 20130402
        OS Platform: Generic Platform
        Plug-in Name: Oracle Database

Archives are missing from the software library and can be downloaded from the following URL:
https://updates.oracle.com/Orion/Services/download/p16986037_112000_Generic.zip?aru=16490107&patch_file=p16986037_112000_Generic.zip
-----

For each update with missing archives, emcli import_update can be used with a -force option to re-upload the archives to software library.

Import missing binaries reported by above command by using below commands..

./emcli import_update -file=/app/oracle/em12cOMS/oms/bin/p14169493_112000_Generic.zip -force -omslocal
./emcli import_update -file=/app/oracle/em12cOMS/oms/bin/p14570372_112000_Generic.zip -force -omslocal
./emcli import_update -file=/app/oracle/em12cOMS/oms/bin/p16282741_112000_Generic.zip -force -omslocal
./emcli import_update -file=/app/oracle/em12cOMS/oms/bin/p16986037_112000_Generic.zip -force -omslocal

Sample Output :

[oracle@xxxxxxx bin]$ ./emcli import_update -file=/app/oracle/em12cOMS/oms/bin/p14169493_112000_Generic.zip -force
Error: If omslocal flag is not specified, host and all necessarily credential options must be specified.

[oracle@xxxxxxx bin]$ ./emcli import_update -file=/app/oracle/em12cOMS/oms/bin/p14169493_112000_Generic.zip -force -omslocal
Processing update: Agent Software - Agent Software (12.1.0.1.0) for HP-UX PA-RISC (64-bit)
Operation completed successfully. Update has been uploaded to Enterprise Manager. Please use the Self Update Home to manage this update.

[oracle@xxxxxxx bin]$ ./emcli import_update -file=/app/oracle/em12cOMS/oms/bin/p14570372_112000_Generic.zip -force -omslocal
Processing update: Agent Software - Agent Software (12.1.0.2.0) for HP-UX PA-RISC (64-bit)
Operation completed successfully. Update has been uploaded to Enterprise Manager. Please use the Self Update Home to manage this update.

Check if still any binaries missing.

./emcli verify_updates

Sample Output:

[oracle@nh1grp01 bin]$ ./emcli verify_updates

Verifying updates, starting validation ...


-----
Type       : Plug-in
Description: Oracle Database plugin provides comprehensive management for Oracle Database and related targets such as Real Application Clusters, Automatic Storage Management (ASM) etc.
Attributes
        Version: 12.1.0.3.0
        Revision: 0
        OS Platform: Generic Platform
        Plug-in Name: Oracle Database

Archives are missing from the software library and can be downloaded from the following URL:
https://updates.oracle.com/Orion/Services/download/p16282741_112000_Generic.zip?aru=15965857&patch_file=p16282741_112000_Generic.zip
-----

-----
Type       : Plug-in
Description: Oracle Database plugin provides comprehensive management for Oracle Database and related targets such as Real Application Clusters, Automatic Storage Management (ASM) etc.
Attributes
        Version: 12.1.0.3.0
        Revision: 20130402
        OS Platform: Generic Platform
        Plug-in Name: Oracle Database

Archives are missing from the software library and can be downloaded from the following URL:
https://updates.oracle.com/Orion/Services/download/p16986037_112000_Generic.zip?aru=16490107&patch_file=p16986037_112000_Generic.zip
-----

For each update with missing archives, emcli import_update can be used with a -force option to re-upload the archives to software library.

Check installed agent software supported versions.

./emcli get_supported_platforms

Sample Output:

[oracle@xxxxxxx bin]$ ./emcli get_supported_platforms
Getting list of platforms ...
Check the logs at /app/oracle/em12cOMS/gc_inst/em/EMGC_OMS1/sysman/emcli/setup/.emcli/agent.log
About to access self-update code path to retrieve the platforms list..
Getting Platforms list  ...
-----------------------------------------------
Version = 12.1.0.2.0
 Platform = Linux x86-64
-----------------------------------------------
Version = 12.1.0.2.0
 Platform = HP-UX Itanium
-----------------------------------------------
Version = 12.1.0.1.0
 Platform = HP-UX PA-RISC (64-bit)
-----------------------------------------------
Version = 12.1.0.2.0
 Platform = HP-UX PA-RISC (64-bit)
-----------------------------------------------
Platforms list displayed successfully.